Getting a PAC Code from Orange

I mentioned yesterday that I needed to get a PAC code from Orange in order to migrate my number to Vodafone. Well I haven’t received the PAC code yet (it’s apparently in the post and should arrive tomorrow), but I had great difficulty in finding out just how to contact them in the first place: their website seems to contain a mass of contradictory information, and even when I did manage to get through it still worked!

I tried ringing up 150, which let me put in my mobile number and ID code, then cut me off. Then I tried ringing up 450 and going through to customer services – they didn’t have the necessary authority to give me a PAC code, but they gave me another 0800 number who could do it. I tried ringing the 0800 number, and it gave me the “this number does not exist” message.

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So, all in all, I’ve been none too impressed with Orange’s customer service!

What you actually need to do – at least, as of yesterday – is ring up 450 and select options 2 and then 3. This took me through to someone who was able to generate a PAC code for me at least.

Quite why it was such a mission I don’t know – I know they don’t want people to leave but this is ridiculous! Not being able to get through on 150 was pretty awful – just cutting a call off without explanation is really inexcusable! Especially when it’s a number which is referred to many times on the Orange help pages.

I must admit, I’m not sad to be leaving Orange – they don’t have brilliant signal in our area, and it’s not exactly been a joy and a pleasure to deal with their customer services. I’m sure all mobile operators are just as bad though. In my time I’ve been with BT Cellnet, T-Mobile, O2 (basically BT again), T-Mobile again, Orange and now Vodafone. None of them have been particularly fantastic. I guess that’s just par for the course.

Ah well, onwards and upwards, as they say…

4 thoughts on “Getting a PAC Code from Orange

  1. Yeah, when I changed from T-Mobile I got my PAC code sent by text message the same day. I don’t know why Orange have to send a letter these days… hopefully should have it tomorrow!

  2. I agree with Simon, that’s really crazy! their customer service shouldn’t direct you to different number as they should be able to issue you a PAC code! If they take more than two working days to give you your PAC code and they have no reasons then I think that you can contact Ofcom to solve the issue! I have made a post on my blog about my experience in transferring my number from Vodafone to O2, it didn’t take more than 3 days! they have sent me my PAC code within 24 hours! anyways I hope that everything went fine 🙂

  3. Yes, I tried getting my PAC off Orange. I was transferred to a line where I had the honour of paying a ‘one off fee of 25p’ in order to be subjected to pleas to keep me with Orange. I haven’t received it after two weeks. I guess the people at ‘orange end’ are on some kind of commission (or threat!). I’m looking forward to leaving.

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